Terms of Service

1. About ESA Support

ESA Support is operated by NS Design ID Cards, 9 Coolnagarde Avenue, Omagh, BT78 1GA, United Kingdom.

Website: esasupport.co.uk
Contact: support@esasupport.co.uk

ESA Support is a registration and profile platform. We provide registered handlers with a unique registration number, a verifiable public profile, and a physical NFC ID card. We are not a legal body, government agency, or medical provider. Registration with ESA Support does not confer any statutory rights.

2. Eligibility

• You must be aged 18 or over to register. If registering a handler under 18, a parent or legal guardian must complete the registration and accept these terms on their behalf.
• You must be the genuine handler of the Emotional Support Animal being registered.
• You must provide accurate, truthful information. Registering an animal that does not genuinely serve an emotional support role constitutes misuse of the platform.
• By registering, you confirm you have not previously been refused registration, or if previously refused, you have disclosed this to us.

3. What ESA Support Provides

Subject to payment of the applicable subscription or one-time fee, ESA Support provides:

• A unique ESA registration number and verifiable public profile accessible by QR code or NFC tap
• Physical NFC ID cards (handler and/or animal, depending on plan chosen)
• Optional physical accessories (lanyards, card holders) as included in or added to the selected plan
• Access to your handler dashboard to manage your registration, update photos, and add animals
• Email support via support@esasupport.co.uk

4. Plans, Pricing and Payment

4a. Plans

ESA Support offers three plans:

Additional accessories (extra cards, dog tags, vests) may be added at checkout. All prices are in GBP and include VAT where applicable.

4b. Payment

All payments are processed securely by Stripe (PCI-DSS Level 1 compliant). Card details are never stored by ESA Support. Monthly and yearly plans are billed on a recurring basis until cancelled. The Lifetime plan is a single one-time charge.

4c. Physical Items

Because physical NFC cards are produced and dispatched upon registration, payment is collected upfront for all plans. There is no free trial period.

4d. Price Changes

We may change subscription prices with at least 30 days' written notice by email. Price changes take effect at the next billing renewal. You may cancel before the new price takes effect if you do not wish to continue.

5. Physical Product Delivery

• Physical NFC ID cards and accessories are dispatched to the address provided at registration
• Estimated delivery: 5–10 working days within the United Kingdom. International delivery times vary
• You are responsible for providing a correct and complete delivery address. We cannot be held liable for items lost or delayed due to an incorrect address
• If an item is damaged or lost in transit, contact us at support@esasupport.co.uk within 14 days of the expected delivery date

6. Cancellation and Refunds

6a. Subscription Cancellation

You may cancel a Monthly or Yearly subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. Access to your profile remains active until the period ends. No partial-period refunds are issued for subscription plans.

6b. Lifetime Plan

The Lifetime plan is a one-time purchase. Once the NFC cards have been dispatched, the plan is non-refundable except where required by law.

6c. Statutory Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase. However, because physical NFC cards are personalised and produced on your order, this right does not apply once production has begun, in accordance with Regulation 28(1)(b). If you wish to exercise your right to cancel before production has begun, contact us immediately at support@esasupport.co.uk.

6d. Effect of Cancellation

When your subscription ends or is cancelled:

• Your public ESA profile is suspended and your registration status changes to "Expired"
• NFC card chip data is deactivated — the card will no longer display a valid profile when tapped
• QR codes will redirect to a "registration expired" notice
• Physical cards already dispatched are not returned or recalled

7. Acceptable Use

You agree not to:

• Register an animal that does not genuinely serve an emotional support role for you
• Provide false, misleading, or inaccurate information during registration
• Attempt to impersonate another handler or register on behalf of another person without their explicit consent
• Use ESA Support to fraudulently claim rights or access (e.g. falsely presenting a suspended or expired card as active)
• Attempt to reverse-engineer, scrape, or systematically download data from this platform
• Upload photos of people or animals that you do not have the right to use
• Use the platform in any way that violates applicable UK law

We reserve the right to suspend or permanently terminate any registration found to be in breach of these terms, without refund.

8. Your Public Profile

When you register, a public verification profile is created and accessible to anyone who scans your QR code or taps your NFC card. By registering, you consent to the display of the following on your public profile:

• Animal name, species and ESA category
• Your first name only
• Handler and animal photographs
• Registration status (Active / Expired / Suspended)

Full details of what is and is not publicly visible are set out in our Privacy Policy. All profile pages carry a noindex, nofollow directive — your profile cannot be indexed by search engines.

9. Intellectual Property

All content on this website — including logos, design, copy, card artwork, and software — is owned by or licensed to NS Design ID Cards and is protected by copyright. You may not reproduce, copy, or redistribute any part of this website without prior written permission.

By uploading photographs during registration, you grant ESA Support a non-exclusive, royalty-free licence to store and display those photographs for the sole purpose of providing the service (your ID card and public profile). We will not use your photographs for marketing without your separate explicit consent.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• ESA Support is provided on an "as is" basis. We make no warranty that the service will be uninterrupted, error-free, or free from security vulnerabilities
• We are not liable for any refusal of access, accommodation, or services by any third party (airline, landlord, employer, etc.) whether or not an ESA Support registration is presented
• Our total liability to you in connection with these terms shall not exceed the total amount you have paid to ESA Support in the 12 months preceding the event giving rise to the claim
• We are not liable for any indirect, consequential, special, or punitive losses

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Service Availability

We aim to keep ESA Support available at all times but cannot guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible. We are not liable for any loss caused by unavailability of the service during planned or unplanned downtime.

12. Account Security

You are responsible for keeping your account credentials secure. Do not share your password. Notify us immediately at support@esasupport.co.uk if you suspect unauthorised access to your account. We are not liable for any loss arising from your failure to keep credentials secure.

13. Termination by Us

We may suspend or terminate your registration immediately and without notice if:

• We have reason to believe your registration involves misrepresentation or fraud
• You breach any provision of these terms
• We are required to do so by law or regulatory authority
• Continued access would place us, other users, or the public at risk

In cases of termination for breach, no refund will be issued. In exceptional circumstances where termination is not your fault, we will consider a pro-rata refund on a case-by-case basis.

14. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be notified to registered users by email at least 14 days before taking effect. Continued use of the service after that date constitutes acceptance of the updated terms. The "Last updated" date at the top of this page reflects the most recent revision.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in Northern Ireland or Scotland, in which case you may also bring proceedings in your local courts.

16. Contact Us